Recently, after a few negligent actions affecting my unfortunate tenants and some communications with myself also, I moved Agents from a REA in Mornington to yourselves and have been lucky enough to be dealing with Lily Cannella.
I just wanted to send an email complimenting her and your office. She is absolutely wonderful to deal with and in the 6years I have rented this property out I have never had an agent be so organised, efficient and competent. From ensuring everything is followed up, down to little things such as communications, it has been a truly excellent experience and I genuinely don’t worry at all, knowing she will have everything completely under control.
Too often people are quick to complain but don’t take the time to give credit where it is due and she is a real credit to your business. I would confidently recommend Lily to any friends with investments and even now to your office if they are looking to purchase. I am looking at purchasing again later this year and will be absolutely be making contact with Harcourts my First stop now.
Brodie has made having our investment property very easy with little stress. She is always prompt to organise any necessary repairs and has great communication. We would highly recommend Brodie as your next property manager.
Sandy and Gaz
We have had the great fortune of having Lily Cannella from Harcourts as our property manager for the past 2 years. Lily is what I like to call a "Can do person". Nothing is ever too much trouble for her, and she always goes out of her way to make sure that both of our properties are maintained and tenanted to the highest standard. If there are issues to be attended to, she communicates these to us promptly, and suggests an appropriate plan of action as to how to deal with them. Just as importantly, she filters the trivial enquiries from tenants, so she only contacts us when she really needs to. Her standard of Routine Inspection Reports is first class, and she treats our properties as if they were her own.
We couldn't be more happy with her service and highly recommend Lily and Harcourts as the go to property managers in the Frankston / Mornington Peninsula area.
I have known Brodie for over 12 months. During this time Brodie has been managing my townhouse and she has done an excellent job. If the tenants require maintenance or there are any issues Brodie ensures after discussion with me that they are attended to immediately. When my last tenant left I decided to paint and update the unit. Brodie was a great help ensuring all the trades people slotted in and we were able to get the job done within a month. I have much pleasure in recommending Brodie to you. She is pleasant and cheerful at all time. My best wishes to her.
Hi Nicola I'd just like to acknowledge the fantastic job you do for me. You have been completely on top of everything that is going on with my properties and are quick to help me out with any request that I've asked of you.
My tenants have also told me that you are easy to work with. So to make both landlords and tenants happy is a great reflection of the great work you do. I look forward to doing business with you well into the future.
From Landlord Peter
Brodie, I am really happy with your service. You have been patient, pro-active and very easy to deal with. We will definitely recommend you to any of my friends who may need services in the area!
Dear Lily, Gayle and I could not be more appreciative of your service . This is our first investment and it was very much out of our comfort zone . Your knowledge of the industry has made it an extremely smooth operation .Dealing with tenants, body corporate and trades people , you make it a breeze . Thanks to you we will look soon to start the process again . Regards Graeme
Nicola Mackinnon has been managing our Investment Unit now for 1 year. I transferred from another Real Estate Agent because reports were hit and miss, plus feedback from the tenants was not being passed on.
Since having Nicola manage the property the following has happen:
The tenants vacated and new tenants were signed up within four days, so no down time and minimum loss of income for us. The tenants were well vetted and to date have been ideal.
Reports have been professional and timely.
Recently we were contacted by Nicola regarding some maintenance issue from the tenants. This area is very important to us as that line of communication between the landlord and tenants via the Property Manager can become difficult. But we have been at all times advised
From Landlord Helen & Marty
I have owned my investment property for twelve years.
During my time of ownership, there have been six different property managers. For the last three years Brodie Harris has looked after the property with distinction. Brodie has provided me with honest feedback and been able to guide me through any moments of uncertainty.
I live in Perth and rely on a diligent property manager to take care of the tenants and my own requirements without me being too hands on. My personal needs are for the property being well maintained, rent to be at the market rate, for the tenants to be prompt with payment and to be regularly updated on the state of play. This has always been achieved.
I am incredibly impressed with Brodie’s management and communication skills. I know that my investment property is in the best possible hands.
"We have been using the services of Harcourts for the past almost three years with Lily Cannella appointed as our Managing Agent. Lily manages our investment property and does so in a very efficient and effective manner, and is always a pleasure to deal with. We would not hesitate in recommending their services and would do so very highly."
My husband and I have been landlords over a number of years and we think that Nicola Mackinnon is simply like a breath of fresh air when it comes to property management... why?
- Communication.. our biggest bug bear along the years with other property managers. Nicola has been accessible and responds so promptly even after hours if we send an email.
- Attention to detail.. appreciate the attention to detail which makes us feel that our two properties are the only two properties that Nicola manages.
- Personable. We appreciate Nicola's disposition with the tenants. Respectful and on the other hand not hesitant to be assertive to achieve what is required without compromising relationships.
We would not hesitate to recommend Nicola Mackinnon to other landlords.
From Landlord Bernadette
I would just like to pass on some positive feedback regarding Brodie. I have been dealing with her for some time now in the management of our 2 properties in Warringa Rd. and she has been fantastic. I deal with a number of property managers both in Melbourne and Perth and I must say she is very professional, quick to respond to my calls and a pleasure to deal with. Please pass on this feedback to her and thank her for me.
I first met Nicola in February 2016 when I applied for a rental property she had listed. I needed to find a rental property to live short term due to the misfortune of my home being struck by lightning that resulted in a fire and a significant amount of damage.
I was very impressed with Nicola’s quick response, professionalism, advocacy and regular communication.
I also have an investment property - a small 2-bedroom unit - that had been managed by another agency until a friend moved in.
The service from that agency was rather poor, with issues not being followed up, etc. My friend moved on so I was again needing a property manager for my investment property.
I immediately contacted Nicola and did not consider contacting anyone else as I knew could rely on Nicola to manage property professionally.
I am speaking from both a tenant and landlord’s perspective and Nicola ticks all the boxes.
From Landlord Fiona
I have known Nicola Mackinnon since 2016. As a landlord, I could not speak more highly of Ms Mackinnon. Ms Mackinnon is a proactive agent and has professionally managed all matters in relation to my investment property.
Ms Mackinnon has time and time again through her actions instilled confidence that she is able to deal with any issues.
Ms Mackinnon has never given me any cause for concern. I would recommend Ms Mackinnon to any landlord who is looking for someone they can place their trust in to help them manage their investment property.
From Landlord Joseph
"Thank you Nicola! I have found you fabulous to work with as an owner of rentals for over 12 years, breathe of fresh air. Do you work outside the Peninsula? "
From Landlord R.Bundy
Nicola always follows through, is very thorough, covers every detail and always has all the evidence. She supports both the landlord and the tenant.
Nicola gets results!! I love working with Nicola as communication is always clear and direct. Nicola makes owning an investment home a breeze.
Nicola is a wonderful property manager - and made my experience as a first-time-landlord easy and satisfying. In addition to expected marketing and open for inspections, Nicola sorted out multitude of items in order to get my property ready for renting - from processes and paperwork to organizing myself and trades people,. The property was rented out in less than a week after first open, and for $38/week more than I ever expected. Thank you, Nicola, for being so helpful and available!
Lily has been managing our property for many years. We have found her to be extremely thorough in performing her role, knowing that she is managing our property very well. is a pleasure to deal with, is always willing to assist and is very professional in her conduct.
I was a first time homebuyer with little knowledge about how to find the right place. Actually, I met some agents before Andrew, but this gentleman treated me seriously. Speaking of purchasing a house, it is kinda the most important decision in my life. Andrew helped me to work out a lot of questions I got. He is very kind, polite and patient real estate agent who is able to provide professional suggestions and a satisfied purchasing experience.
Throughout the past several months, Andrew has been there every step of the way. He has always answered every call or email no matter what time of day of night it was. His professionalism, knowledge, honesty and hard work ethic are much respected and appreciated.
I now consider Andrew a friend and would highly recommend him to anyone that is still searching for a new home. Thanks again to Andrew Mackinnon and Harcourts team for being such a pleasure to work with.
“Steve has been an absolute pleasure to deal with. His integrity and honesty were a standout in comparison to other agents we
approached. We sold the property at a great price after just one open for inspection. We highly recommend Steve and should we ever be in the market again (to buy or sell) then Steve will be our first point of contact”
“Every now and then a vendor comes across a Real estate Agent who at the first visit impresses immediately and is able to understand the complex emotions that closes a sale for both buyer and seller. Gavin is that highly impressive agent who has mastered the art of
negotiation and is gifted with the instinct to effectively broker a satisfactory outcome with all relevant parties within the professional boundaries”
“We had the pleasure of dealing with Steve in selling our house. Though not an agent in our area he researched the market in our area gave us a price indicative of what he could achieve for us which we were happy with. He was able to achieve the 2nd highest price in our suburb for a single story house. We found he was up front, honest great negotiator and great person to deal with through the whole process. He took the stress out of selling our house as he handled it all.”